Privacy Policy
At BelimbingAI, we prioritize the safety and security of our users when using our technologies. We value your privacy and remain committed to protecting your personal information at all times
Effective: 30 September 2025
Welcome to Belimbing AI (“we”, “our”, “us”). Belimbing AI is a company specialized in designing and implementing artificial intelligence solutions that help businesses solve operational and sales challenges, such as building chatbots, automating document processing, and deploying private large language models (LLMs).
We are committed to respecting your privacy and safeguarding the personal data and service data (collectively, “Data”) entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our websites, services, or interact with us.
By accessing or using our website, products, or services, you accept the practices described in this Privacy Policy.
1. Definitions
- “Personal Data” refers to any information (whether true or not) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access.
- “Service Data” refers to any data created or provided by you prior to or during the use of our products and services, including but not limited to usage data, logs, conversation history, processed content, and associated metadata.
- “Third Party” refers to any individual or entity outside of Belimbing AI and its affiliates, including but not limited to service providers or partners that support the provision of our products and services.
a) Personal Data
When you visit our website, request a demo, or engage with our services, we may collect Personal Data that you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number
- Job title
- Company name
- WhatsApp number
These details are fully controlled by you and are collected with your consent.
b) Service Data
We may automatically collect Service Data related to your usage of our services, including but not limited to:
- Message logs and conversation data
- Model usage and performance metrics
- Uploaded documents and content processed by our AI tools
- Device information, browser type and version
- Date and time of access
- IP address and geographic location
If you upload documents or share third-party personal data during your usage of our services, that data will also be processed in accordance with this policy.
3. Cookies
At present, we do not use cookies or similar tracking technologies on our website. If this changes in the future, we will update this Privacy Policy accordingly.
We use the data we collect for the following purposes:
- To provide, maintain, and improve our services
- To personalize user experience and service delivery
- To conduct analytics and usage insights
- To communicate with you, respond to inquiries, and provide support
- To deliver marketing communications (if and when applicable)
- To manage user accounts and service access
- To comply with legal obligations, regulatory requirements, and law enforcement requests
- To exercise or defend legal claims
Note: We do not use your data for AI model fine-tuning or training purposes.
We may integrate with or request authorization to access third-party services (such as WhatsApp Business APIs, Google APIs, or other platforms) to deliver specific functionalities — for example, updating a Google Sheet with processed data or managing customer conversations. Such integrations will always require your explicit consent through the relevant platform’s authorization process.
We use reputable third-party cloud service providers (e.g., AWS, GCP) with data centers located in the Asia-Pacific region.
We do not currently offer on-premise deployments; all services are hosted on secure cloud infrastructure.
We do not sell, rent, or trade your Personal Data. However, we may share data under the following circumstances:
- With third-party service providers strictly necessary to support the operation of our services (e.g., hosting, cloud infrastructure).
- With third-party platforms or APIs when you authorize integration.
- As required by law or legal processes.
- To comply with regulatory or governmental requests.
- To protect our rights, property, safety, and the safety of our users.
- During business transactions (such as mergers, acquisitions, or asset sales) under appropriate confidentiality agreements
You have the right to:
- Access and review the data you have provided
- Correct or update your information
- Delete your personal data
- Terminate your account
You can exercise these rights directly through our product interfaces (if available) or by contacting us at: 📩 support@belimbing.ai
Please note that even after deletion requests, certain data may remain in secure backups for a limited period as part of standard data retention processes.
We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, misuse, or alteration. Access to data is restricted through password protection and role-based access controls.
We also encourage users to safeguard their accounts with strong passwords and to log out after use.
Our services are not designed for individuals under the age of 13. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.
This Privacy Policy is governed by the laws and regulations of the Republic of Indonesia, including the Personal Data Protection (PDP) Law. By using our services, you consent to the processing of your data in accordance with these laws.
From time to time, we may update this Privacy Policy to reflect changes in our services, legal requirements, or best practices. The “Last Updated” date at the top of this page indicates when the policy was last revised.
We encourage you to review this policy periodically to stay informed about how we handle your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
support@belimbing.ai
