English
Data Deletion Instructions
Effective Date: July 11, 2026. Last Updated: July 11, 2026.
These instructions apply to Belimbing AI services, including Closr, Biview, Starledger, messaging and WhatsApp integrations, AI agents, managed services, custom implementations, and other products or services operated by PT Sandang Solusi Semesta.
1. How to Request Data Deletion
To request deletion of your data, send an email to support@produksee.id with the subject line "Data Deletion Request."
Include the following information where applicable:
- Your full name
- Company or organization name
- Email address associated with the service
- Phone number or WhatsApp number associated with the service
- The Belimbing AI product or service you used
- Your Meta Business Portfolio, WhatsApp Business Account, or other relevant account identifier, where applicable
- A brief description of the data or account you want deleted
- Any additional information reasonably necessary for us to verify your identity and locate the relevant data
Do not send passwords, one-time passwords, private API keys, access tokens, or other sensitive authentication credentials.
Subject: Data Deletion Request
Full name:
Company or organization:
Registered email:
Registered phone or WhatsApp number:
Product or service used:
Relevant account identifier:
Data or account to be deleted:
Additional details:2. Identity Verification
To protect users against unauthorized deletion requests, Belimbing AI may take reasonable steps to verify the requester identity and authority.
We may ask the requester to confirm ownership or control of the relevant email address, phone number, business account, or organization.
For requests submitted on behalf of a company or another individual, we may request evidence that the requester is authorized to act on their behalf.
We may be unable to process a request if we cannot reasonably verify the requester identity, authority, or connection to the relevant data.
3. Response and Deletion Timeline
Belimbing AI will generally acknowledge a valid deletion request within 7 business days.
Where reasonably possible, we will complete the deletion or anonymization of eligible data within 30 days after the request and any necessary verification have been completed.
In some circumstances, completion may require up to 90 days, including where data remains in backup systems, archived records, security logs, fraud-prevention records, accounting records, or systems operated by third-party service providers.
We will notify the requester if additional time or information is reasonably required.
4. Data That May Be Deleted
Depending on the service used and the requester relationship with the relevant customer account, deletion may include eligible data such as:
- User profile and account information
- Names, email addresses, and phone numbers
- WhatsApp or messaging identifiers
- Conversation history and message content
- Images, audio files, documents, and attachments
- AI prompts, instructions, knowledge-base content, and outputs
- CRM, product, booking, transaction, or operational data submitted through the service
- Integration-related identifiers
- Usage records and technical information directly associated with the requester
Only data that Belimbing AI controls or is authorized to delete can be processed through this procedure.
5. Data That May Be Retained
Certain information may be retained where required or permitted by applicable law, or where reasonably necessary for:
- Compliance with legal or regulatory obligations
- Accounting, taxation, billing, or audit records
- Establishing, exercising, or defending legal claims
- Security investigations
- Fraud and abuse prevention
- Maintaining records of consent, opt-out, or deletion requests
- Enforcing contractual rights
- Resolving disputes
- Protecting the rights and safety of Belimbing AI, its customers, users, or third parties
Information stored in backups may remain until it is removed through the normal backup-rotation process.
Aggregated or irreversibly anonymized information that can no longer reasonably identify an individual may also be retained.
6. Customer-Controlled Data
Belimbing AI may process data on behalf of business customers.
Where the data is controlled by one of our customers, we may forward the request to that customer, ask the requester to contact the customer directly, or coordinate with the customer before deleting the data.
The relevant customer may be legally responsible for deciding how the data should be handled.
Deleting data associated with an individual end user may not automatically delete the entire business customer account.
7. Meta and WhatsApp Data
Where a request relates to a Meta or WhatsApp integration, Belimbing AI will process data under its control in accordance with the request and applicable requirements.
Some information may also be held independently by Meta, WhatsApp, the relevant business customer, or another third-party service provider.
Deleting data from Belimbing AI does not necessarily delete data independently retained by those third parties.
Users may also need to manage permissions, connected applications, or business integrations through their Meta, WhatsApp, or other third-party account settings.
Belimbing AI cannot guarantee the deletion of data that is controlled solely by a third party.
8. Effect of Deletion
Deleting certain data may:
- Permanently remove information
- Disable integrations
- Prevent access to conversation history
- Reduce or disable AI functionality
- Make parts of the service unavailable
- Require the closure of the relevant account
Deletion may be irreversible.
Belimbing AI is not responsible for losses caused by a valid deletion request submitted by an authorized person.
9. Withdrawing a Request
A requester may attempt to withdraw a deletion request by contacting support@produksee.id.
However, a request may no longer be reversible after deletion or anonymization has begun.
10. Contact
For questions or deletion requests, contact:
PT Sandang Solusi Semesta Belimbing AI District 8, Treasury Tower, Lantai 6 Unit F Jalan Jenderal Sudirman, Senayan, Kebayoran Baru Kota Administrasi Jakarta Selatan, DKI Jakarta, IndonesiaEmail: support@produksee.id