English
Terms of Service
Effective Date: July 11, 2026. Last Updated: July 11, 2026.
If there is any inconsistency between the English and Indonesian versions, the English version controls, except where Indonesian law requires otherwise.
1. Acceptance of Terms
These Terms of Service govern access to and use of all Services provided by PT Sandang Solusi Semesta, doing business under the commercial brand Belimbing AI. By accessing, purchasing, subscribing to, or using the Services, you accept these Terms and any applicable Order Form.
If you use the Services on behalf of a company, organization, or other entity, you agree to these Terms for that entity and represent that you have authority to bind it.
2. Eligibility and Authority
Customers may be companies, organizations, or individuals. Each user must have legal capacity to enter into this agreement and to use the Services under applicable law.
A person acting for an organization represents that they are authorized to act for and bind that organization.
3. Scope of Services
For these Terms, "Company," "we," "us," or "our" means PT Sandang Solusi Semesta. "Belimbing AI" means the commercial brand operated by the Company. "Services" means all software, SaaS platforms, applications, AI systems, APIs, messaging solutions, professional services, managed services, custom development, integrations, workflows, and related services provided by the Company.
Current product names may include Closr, Biview, Starledger, and other products introduced from time to time. "Customer" or "you" means any company, organization, or individual using or purchasing the Services. "Order Form" includes quotations, proposals, statements of work, invoices, subscription selections, or other written commercial agreements.
The Services may include:
- Self-service SaaS, managed services, and custom development.
- AI agents, automated replies, suggested replies, human takeover, and conversation transcription.
- WhatsApp and other messaging integrations, shared inboxes, message templates, analytics, and reporting.
- CRM, ERP, n8n, Chatwoot, and other integrations.
- Other present and future products, features, workflows, and services.
The exact scope, configuration, deliverables, usage limits, fees, and commercial commitments are governed by the applicable Order Form.
4. Customer Accounts and Authorized Users
Customers are responsible for account credentials, account security, all information submitted through the account, and all activity conducted through the account.
Customers are responsible for their employees, contractors, agents, representatives, and other authorized users. Customers must keep account, billing, and operational information accurate and current.
Where the Services allow multiple users, Customers are responsible for inviting, managing, removing, and supervising those users.
5. Third-Party Platforms and Meta/WhatsApp
Belimbing AI is an independent technology provider. The Services may integrate with Meta, WhatsApp, Google, AWS, OpenAI, Gemini, and other third-party services.
Unless expressly stated in writing, Meta, WhatsApp, and other third parties do not own, operate, endorse, warrant, certify, or guarantee Belimbing AI or the Services.
Third-party platforms may change pricing, APIs, policies, availability, approval standards, features, and functionality. Belimbing AI is not responsible for third-party outages, suspensions, rejections, enforcement actions, policy changes, or platform decisions.
Belimbing AI cannot guarantee approval, continued availability, or reinstatement of WhatsApp Business Accounts, phone numbers, templates, business profiles, or other third-party assets.
6. Customer-Owned Platform Assets
Unless an Order Form expressly states otherwise, Customers own or control their own Meta Business Portfolio, WhatsApp Business Account, phone numbers, business profiles, message templates, and related platform assets.
Customers authorize Belimbing AI to access, configure, manage, transmit through, and support those assets only as necessary to provide the Services.
Integrations may be disconnected through the product where available, through relevant third-party settings, or by contacting Belimbing AI for managed or custom implementations. Disconnection may disable related functionality.
7. Fees, Subscription, and Payment
Fees, plans, subscription terms, usage limits, setup fees, taxes, billing cycles, and payment methods are governed by the applicable Order Form.
Unless otherwise stated, fees are paid in advance, invoices are payable within 14 calendar days, and the minimum subscription period is 3 months. Plans may be monthly, quarterly, annual, usage-based, credit-based, or custom.
Fees are non-refundable except where required by law or expressly agreed in writing. Early termination does not entitle the Customer to a refund, and minimum commitments remain payable.
Overdue accounts may be paused, restricted, or suspended. Taxes are additional where applicable.
Third-party messaging and platform charges may be charged directly by the third party, included in a package, or rebilled separately by Belimbing AI, as specified in the Order Form.
8. Belimbing Credits
Belimbing Credits are internal service usage units. They are not money, have no cash value, are non-transferable, and are generally non-refundable.
Belimbing Credits may expire according to the applicable package. Consumption may vary by product, AI model, feature, processing load, or resource usage.
Additional usage may result in additional charges, required top-ups, throttling, suspension, or feature restrictions.
9. Price Changes
Pricing for a fixed committed term normally remains unchanged until renewal unless the applicable Order Form states otherwise.
For month-to-month pricing, Belimbing AI will provide at least 30 days notice of material price changes where reasonably practicable.
Third-party charges, taxes, exchange-rate effects, mandatory platform fees, and provider-imposed costs may change sooner or immediately when imposed by the relevant provider or authority.
10. Customer Responsibilities
Customers are responsible for:
- The legality, accuracy, and quality of Customer Content, instructions, configurations, products, services, prices, promotions, claims, and customer communications.
- Obtaining necessary consents, lawful authority, privacy notices, opt-ins, and opt-out processes.
- Complying with consumer protection, privacy, marketing, telecommunications, sector-specific, Meta, WhatsApp, and other applicable rules.
- Ensuring they have rights to upload, connect, process, and use all submitted data.
- Determining when human review, approval, or intervention is appropriate.
11. AI Functionality
Depending on configuration, AI functionality may respond automatically, produce draft suggestions, escalate for approval, or allow human takeover.
AI outputs may be inaccurate, incomplete, delayed, inappropriate, or unexpected. Guardrails reduce risk but cannot eliminate it.
Customers remain responsible for reviewing configurations, knowledge bases, instructions, workflows, and outputs. Customers remain responsible for communications sent to their end users.
Belimbing AI does not guarantee sales, conversions, revenue, productivity, accuracy, or business outcomes.
The Services must not be used as the sole basis for decisions where an incorrect or delayed output could reasonably cause death, personal injury, significant financial loss, legal prejudice, or other material harm, unless expressly agreed in writing with appropriate human oversight.
12. Acceptable Use
Customers must not use the Services for:
- Spam, unauthorized promotional messaging, fraud, impersonation, deception, or misleading claims.
- Illegal products or services, harassment, threats, hate, exploitation, or abuse.
- Malware, phishing, credential theft, unauthorized access, or security circumvention.
- Circumventing Meta, WhatsApp, or other platform policies.
- Excessive or abusive automated messaging.
- Reverse engineering, unauthorized resale, sublicensing, copying, or misuse of the Services.
- Uploading data without adequate rights or violating privacy, intellectual property, consumer protection, telecommunications, or marketing laws.
- Interfering with the Services, infrastructure, security, or other users.
Promotional messaging is permitted only where lawful, properly consented to, compliant with applicable platform policies, and respectful of opt-out requests.
13. Suspension and Termination
Belimbing AI may immediately suspend, restrict, or terminate access for non-payment, security risks, suspected fraud, illegal activity, spam complaints, Meta or WhatsApp policy violations, harm to users, infrastructure, reputation, or third parties, excessive or abusive use, regulatory or third-party requirements, or failure to cooperate with compliance or verification requests.
Belimbing AI will provide notice where reasonably practicable, but advance notice is not required for urgent situations.
Customers may terminate the Services subject to the applicable Order Form. Minimum commitments remain payable, prepaid fees remain non-refundable, and early termination does not create a refund right.
14. Customer Data and Content
Customers retain ownership of Customer Content. Customer Content may include employee and account information, names and contact details, phone numbers, messages and conversation history, audio, images, documents, attachments, CRM, catalog, product, transaction, booking, operational data, prompts, instructions, knowledge bases, AI outputs, technical logs, analytics, and other data submitted or connected by the Customer.
Customers grant Belimbing AI a limited right to host, process, transmit, reproduce, modify, and use Customer Content only as necessary to provide, secure, support, and improve the Services.
Belimbing AI will not use Customer Content to train generalized AI models for unrelated customers unless the Customer expressly agrees.
Belimbing AI may use anonymized, aggregated, or de-identified statistics for security, analytics, benchmarking, reliability, and product improvement.
15. Infrastructure and Service Providers
Customer Content and service data may be processed in Indonesia and other jurisdictions where Belimbing AI or its service providers operate, subject to applicable law and appropriate safeguards.
Current provider categories may include Google Cloud, Amazon Web Services, OpenAI, Google Gemini, Meta, and other infrastructure, communications, analytics, and AI providers.
16. Data Retention, Export, and Deletion
Data may be retained while needed to provide the Services and for legitimate legal, security, accounting, fraud-prevention, and operational purposes.
After termination, Customers may request an export within 30 days where technically available.
Customer data will generally be deleted or anonymized within 90 days after termination or a valid deletion request, unless longer retention is required or permitted for legal obligations, disputes, security, fraud prevention, backups, or accounting.
Deletion from backup systems may occur through normal backup rotation. Aggregated or irreversibly anonymized information may be retained. These periods may be changed by an Order Form, privacy policy, or applicable law.
17. Intellectual Property
Belimbing AI retains all rights to the Services, source code, models, prompts, workflows, methods, frameworks, templates, APIs, libraries, connectors, tools, reusable components, general documentation, know-how, improvements, and derivative technology.
For custom projects, final deliverables expressly identified as customer-owned transfer only after full payment. Belimbing AI retains all pre-existing and reusable intellectual property.
Where Belimbing AI technology is embedded in a customer-owned deliverable, the Customer receives a perpetual, non-exclusive, non-transferable license to use that technology solely as part of that deliverable.
The Customer may not separately commercialize, resell, license, extract, or distribute Belimbing AI underlying or reusable components unless expressly agreed in writing.
18. Feedback
Belimbing AI may use suggestions, ideas, requests, and feedback without restriction or payment, provided it does not disclose Customer confidential information.
19. Branding
Customers may refer to Belimbing AI accurately and in a non-harmful manner, but may not imply endorsement, ownership, certification, guarantee, or formal partnership without written permission.
Belimbing AI may identify a Customer as a customer and display its name and logo in customer lists and marketing materials unless the Customer opts out in writing. Confidential arrangements or Order Forms may override this permission.
20. Confidentiality
Each party must protect the other party non-public confidential information using reasonable care and may use it only for purposes related to the Services.
Confidentiality obligations do not apply to information that is public, independently developed without use of confidential information, lawfully received from another source, or required to be disclosed by law, provided the receiving party gives notice where legally permitted.
21. Service Availability
The Services are provided using commercially reasonable efforts. No general uptime commitment applies unless a separate service level agreement is expressly incorporated into an Order Form.
Maintenance, third-party outages, security events, internet or telecommunications issues, and circumstances outside reasonable control may affect availability.
22. Disclaimers
To the maximum extent permitted by law, the Services are provided "as is" and "as available."
Belimbing AI does not guarantee uninterrupted or error-free operation, message delivery or timing, approval of accounts, templates, phone numbers, or content, accuracy or suitability of AI output, compatibility with every external system, business, sales, conversion, revenue, or productivity results, reinstatement of assets disabled by Meta or another provider, or prevention of every harmful or unauthorized use.
23. Limitation of Liability
To the maximum extent permitted by law, Belimbing AI is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, opportunity, goodwill, reputation, anticipated savings, or data.
Belimbing AI is not liable for losses caused by third-party platforms, Customer Content, customer instructions, customer configuration, unauthorized use, or customer legal non-compliance.
Total aggregate liability relating to the affected Services is capped at the fees paid or payable by the Customer for those affected Services during the 3 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded.
24. Indemnification
Customers must indemnify PT Sandang Solusi Semesta, Belimbing AI, and their directors, officers, employees, contractors, and representatives against third-party claims, damages, penalties, losses, liabilities, costs, and expenses arising from Customer Content, customer products or services, customer communications, spam or unlawful marketing, lack of consent, customer breach of law, customer breach of platform policies, customer misuse of the Services, or intellectual property or privacy violations caused by customer materials or instructions.
25. Force Majeure
Belimbing AI is not liable for delay or failure caused by events beyond reasonable control, including internet failures, power failures, natural disasters, government actions, labor disruptions, cyberattacks, third-party platform failures, and telecommunications outages.
26. Changes to the Services and Terms
Belimbing AI may modify, improve, replace, restrict, or discontinue features and may update these Terms from time to time.
Notice of material changes may be provided through the website, email, product interface, or another reasonable method. Immediate changes may be made where needed for law, security, third-party requirements, or abuse prevention.
27. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Indonesia.
The parties will first attempt to resolve disputes through good-faith negotiation for 30 days. If unresolved, the dispute will be subject to the exclusive jurisdiction of the District Court of South Jakarta.
28. Order of Precedence
An Order Form may supplement or override these Terms. If there is a conflict, the order of precedence is: signed Order Form or Statement of Work, product-specific terms, then these Terms.
29. Assignment
Belimbing AI may assign this agreement as part of a merger, restructuring, financing, asset transfer, sale, or similar transaction. Customers may not assign this agreement without written consent.
30. General Provisions
These Terms, together with applicable Order Forms and product-specific terms, form the entire agreement for the Services. If a provision is unenforceable, the remaining provisions remain in effect.
Failure to enforce a provision is not a waiver. The parties are independent contractors. Electronic communications are valid. There are no third-party beneficiaries unless expressly stated.
Payment, intellectual property, confidentiality, limitation of liability, indemnity, dispute, and other provisions intended to survive will survive termination.
31. Contact
Email: support@produksee.id